Frequently Ask Questions (FAQ)
Here are some of the questions our customers have had in the past. If you would like to know anything about our furniture products or services that’s not covered here, please use the Dynasty Designs Furniture contact page or call (951) 739-0441.
Q: Where is your furniture made?
A:Â We work with manufacturers from across the United States. We also carry products from international furniture makers.
Q: What if I want to see the product first before purchasing?
A:Â We can arrange for you to visit the manufacturer’s showroom. A one-on-one consultation fee will apply.
Q: Do you have a store or showroom?
A:Â No. That’s why we can offer such good prices on great furniture.
Q: Do you carry products not shown on this web site?
A: Yes, please visit the Dynasty Designs Furniture e-commerce site.
Q: What about in-home consultation?
A: If you are in Southern California, we’d be happy to set up a one-on-one consultation. The consultation fee will be applied toward the purchase.
Q: What is the turnaround time on custom-built furniture?
A: Anywhere from two to 12 weeks, depending on the manufacturer’s workload. The time needed also is affected by the amount of customization desired by the client.
Q: Is everything on the Dynasty Designs Furniture web sites custom-made?
A: Only items that are identified as custom-made.
Q: Can you arrange for furniture to be built to my specifications?
A: Yes, certainly.
Q: Can the wood finish or fabric be changed?
A: Yes, if that customization is offered in the description of the item.
Q: What if I order custom furniture and change my mind?
A: Custom-made goods cannot be returned unless there is fault on the part of the company or manufacturer.
Q: Do you charge for shipping?
A: There is no shipping charge.
Q: Do you ship outside California?
A: Yes, we ship anywhere in the United States, except for Hawaii or Alaska. We do not ship to Canada or other foreign countries.
Q: Does your furniture come with a warranty?
A: Sofas, mattresses and commercial furniture only. This is customary.
Q: What types of payment do you accept?
A: Visa, Mastercard, Discover, cashier’s check.
Q: Do you offer payment plans?
A: Yes, with 50% to 75% down.
Q: Do you sell commercial furniture? Items such as booths, restaurant furniture, pews, tables and office furniture?
A: Yes. We offer the same excellent service to both commercial clients and consumers.
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